I will reply to you privately.
Ron


On 4/11/05 9:38 AM, "Tammy L. Parker" <[log in to unmask]> wrote:

> Ron,
> Thanks for the info regarding your attempt to backup the O'Connor server
> yesterday.  I apologize for the inconvenience this caused, but O'Connor
> teachers are frequently on campus over the weekend completing tasks that
> they are unable to complete during the week which may include AR reports.
> 
> The new 60 minute idle time has posed several problems on our campus.  The
> shorter period of time has caused an interruption in the daily routine in
> the classroom.  Students trying to take an AR quiz are encountering
> numerous "data doctor" errors.  This forces the student or teacher to exit
> out of AR and then reload the program.  Many of our classroom computers are
> the old Powermacs so this is not a fast process!  I understand the reason
> for the new idle time, however, we would appreciate you reconsidering the
> needs of the students and teachers on an elementary campus.   A two-hour
> idle time may be a more reasonable compromise.  Also, a quick email last
> week about the idle time change would have been helpful.
> 
> Thanks,
> Tammy Parker
> 
> 
> At 07:49 PM 4/10/05 -0700, you wrote:
>> Failing the AR backup are :
>> 
>> Emerson
>> Edison
>> Ishikawa
>> Keller
>> Longfellow
>> O'Connor
>> 
>> 
>> Screen captures are attached. Missing a screen capture is O'Connor as the
>> user was in AR at 12:38 pm today when the attempted backup occurred but not
>> tonight when I took the screen shots. The others as you can see are open for
>> hours. I do not know how users stay attached and have active connections for
>> hours if not days. If they are not active connections the 60 minute idle
>> time out logs them off.  Don from ET was checking on that problem with Ren
>> Learn.
>> 
>> I will manually launch the backup for the above schools to assure we have a
>> reliable backup. It is possible the backup will not finish by morning.
>> 
>> 
>> Since it is Sunday evening and the last chance for a good backup the file
>> services for the above schools are down. If your g4sever is down Monday
>> morning and you are NOT listed about call the help desk as you normally
>> would for a g4server problem. With file services off someone can not log in
>> to server and mess up the backup. The g4server is still running you just can
>> not login to it. My self or someone else will turn the services on Monday
>> morning. I hope to have the g4servers back on line by 8:30 at the latest. DO
>> NOT restart the g4server as this will not help and most likely will cause
>> problems. If you can not login to the g4server as normal by 8:30 report the
>> problem to the help desk at 2-0044. The helpdesk CAN NOT bring the servers
>> up only take the information.
>> 
>> 
>> Have a good Monday
>> 
>> 
>> 
>> --
>> Ron Hahn
>> Lead Computer Technician
>> (Mac Server Administration)
>> Information Systems
>> Mesa Unified Schools #4
>> 480-472-0034
>> Mac server help 480-472-0044
>> 
>> 
>> 
>> 
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>> 
>> 
> 
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