To All,

    I was once a tech and here is the info.  I haven't heard anything about
leaving notes.  If the contact is there at the time of repair, we do say
what is wrong and how we fixed it.  Ernie is the directory of Info Systems,
but if you want that request it has to go to Nick LaMonica (Supervisor of
Computer Support).  He gets to make the decision on what his staff does out
there in the Field.  I Hope this helps.


Thanks
***********************************
Jeffrey M. Rossi
Mac Server Technician
Information Systems
Phone: (480)472-0044
Fax: (480)472-0003
http://intra.mpsaz.org/jmrossi
mailto:[log in to unmask]

----- Original Message -----
From: Debbie Daugherty <[log in to unmask]>
To: <[log in to unmask]>
Sent: Thursday, October 04, 2001 12:27 PM


> Sandy,
>
> Great Idea. I been trying to get them to leave me a note for 3 years now.
> Even talk to Ernie Nicely about it. Ernie didn't seem to understand my
> frustration but he said the tech do leave info. I said no they don't. He
> said he would look into it but that was last May and still nothings
changed.
> Good luck with your idea, maybe you can successful where I failed (I
hope).
>
> Debbie Daugherty
> Computer Tech
> Adams Elementary
>
>
>
> >Hi everyone!
> >
> >One of my biggest job frustrations is that I never know when work orders
> >have been completed and/or what repairs were made.
> >
> >The Help Desk does a great job taking work orders, but I often have to
call
> >them back to find out if the work was done.
> >
> >How do you handle this issue?
> >
> >My recommendation would be for the techs to leave a note on the computer
> >stating what was done and the date.  It could also include information if
> >follow-up work still needs to be done.  This could be a pre-printed form
> >(maybe similar to a post-it note) with simple checkboxes and a few lines
> >for comments and the tech's name.
> >
> >Just a thought!
> >
> >
> >Sandy Zipp
> >Computer Tech
> >Jordan Elementary School
> >480/472-3802
> >
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The MPS-LABTECHS mailing list is powered by L-Soft's renowned
LISTSERV(R) list management software together with L-Soft's LSMTP(R)
mailer for lightning fast mail delivery. For more information, go to:
http://www.lsoft.com/LISTSERV-powered.html