Hi everyone!

One of my biggest job frustrations is that I never know when work orders
have been completed and/or what repairs were made.

The Help Desk does a great job taking work orders, but I often have to call
them back to find out if the work was done.

How do you handle this issue?

My recommendation would be for the techs to leave a note on the computer
stating what was done and the date.  It could also include information if
follow-up work still needs to be done.  This could be a pre-printed form
(maybe similar to a post-it note) with simple checkboxes and a few lines
for comments and the tech's name.

Just a thought!


Sandy Zipp
Computer Tech
Jordan Elementary School
480/472-3802

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