Ron,
Thanks for the info regarding your attempt to backup the O'Connor server 
yesterday.  I apologize for the inconvenience this caused, but O'Connor 
teachers are frequently on campus over the weekend completing tasks that 
they are unable to complete during the week which may include AR reports.

The new 60 minute idle time has posed several problems on our campus.  The 
shorter period of time has caused an interruption in the daily routine in 
the classroom.  Students trying to take an AR quiz are encountering 
numerous "data doctor" errors.  This forces the student or teacher to exit 
out of AR and then reload the program.  Many of our classroom computers are 
the old Powermacs so this is not a fast process!  I understand the reason 
for the new idle time, however, we would appreciate you reconsidering the 
needs of the students and teachers on an elementary campus.   A two-hour 
idle time may be a more reasonable compromise.  Also, a quick email last 
week about the idle time change would have been helpful.

Thanks,
Tammy Parker


At 07:49 PM 4/10/05 -0700, you wrote:
>Failing the AR backup are :
>
>Emerson
>Edison
>Ishikawa
>Keller
>Longfellow
>O'Connor
>
>
>Screen captures are attached. Missing a screen capture is O'Connor as the
>user was in AR at 12:38 pm today when the attempted backup occurred but not
>tonight when I took the screen shots. The others as you can see are open for
>hours. I do not know how users stay attached and have active connections for
>hours if not days. If they are not active connections the 60 minute idle
>time out logs them off.  Don from ET was checking on that problem with Ren
>Learn.
>
>I will manually launch the backup for the above schools to assure we have a
>reliable backup. It is possible the backup will not finish by morning.
>
>
>Since it is Sunday evening and the last chance for a good backup the file
>services for the above schools are down. If your g4sever is down Monday
>morning and you are NOT listed about call the help desk as you normally
>would for a g4server problem. With file services off someone can not log in
>to server and mess up the backup. The g4server is still running you just can
>not login to it. My self or someone else will turn the services on Monday
>morning. I hope to have the g4servers back on line by 8:30 at the latest. DO
>NOT restart the g4server as this will not help and most likely will cause
>problems. If you can not login to the g4server as normal by 8:30 report the
>problem to the help desk at 2-0044. The helpdesk CAN NOT bring the servers
>up only take the information.
>
>
>Have a good Monday
>
>
>
>--
>Ron Hahn
>Lead Computer Technician
>(Mac Server Administration)
>Information Systems
>Mesa Unified Schools #4
>480-472-0034
>Mac server help 480-472-0044
>
>
>
>
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